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Wholesale Terms & Conditions



Wholesale Terms & Conditions


Please review and accept before submitting your wholesale account application. By submitting your application, you are agreeing to these terms and conditions.


Minimum Opening Order and Reorders

Opening order minimum is $2000. 10-12 pieces suggested for a merchandising story.

Reorder minimum is $1000. No minimum piece number for reorders.

Accounts and Ordering Methods

Wholesale accounts must be registered and approved prior to placing an order.

Minimum requirements: valid resale license, physical retail location and/or a website that is currently live.

Apply online: www.jeanettewalkerjewellery.com/wholesale/ or contact us for an application.

Place your order by phone, email, at a trade show, or by appointment in our studio.

Order forms are available for you to download and fill out online.

We are ready to assist you with any questions you have about ordering.

Hours of operation: Monday - Friday 10am to 5pm Eastern Standard Time.

Call us at (902) 393-6376 or email us at sales@jeanettewalkerjewellery.com.

Please note that it is illegal to supply misleading, false or fraudulent information to obtain wholesale purchases for anything other than resale purposes.

Exclusivity

• Exclusivity is determined on a case-by-case basis and is dependant on your store location as well as the regularity and quantity of ordering.
• We are very careful not to overexpose our line in a given shopping area, and our diverse range of offerings allows us to offer each store a unique assortment geared towards your location and customers.

Payment Terms

Opening orders require payment by credit card, or E-Transfer. We accept Visa or MasterCard.

Net 30 payment terms are available by approval after your third order is placed and shipped. Contact us for a Net 30 application at that time.

Late payments will be charged 5% of the invoice total for each 5 business day period past the due date. All orders and payment terms are subject to JWJ approval and are subject to change.

Cancellations

Orders may be cancelled within 5 days of placement. Notification of order cancellation must be received in writing within 5 days of order placement.

We ask that you extend us the courtesy of canceling your order ASAP so we do not incur production costs.

Shipping and Handling

Rates: shipping rates vary, depending on your order’s weight, value and store location.

Carriers: we ship using insured Canada Post Xpress with tracking notification, delivery confirmation and required signature upon delivery.

UPS, FedEx, international and express shipping are available upon request, and any additional charges will be calculated at the time of shipment.

Lead time for orders is 2-4 weeks. RUSH orders are available upon request, and are dependent on stock availability and may include charges for expedited shipping.

We guarantee the fulfillment and delivery of orders to the buyer’s satisfaction. Any changes to delivery date must be mutually agreed upon by JWJ and the buyer.

All shipping charges for returns, exchanges, repairs and earring replacements are the buyer’s responsibility and cannot be refunded.

Returns and Exchanges

Return authorizations must be requested within 5 business days of receiving your order.

Your account will be credited once we receive your return, and can be applied to your next order. You can also request an exchange at the time of your return.

You may exchange any jewellery that remains unsold after 90 days for new pieces with an approved exchange authorization. No exchanges after 120 days or without authorization.

We reserve the right to refuse items that are returned for credit or exchange without authorization or in unacceptable condition.

Repairs | Customization | Earring Replacements

We stand by the quality of our designs and provide free repairs for any piece of jewellery that breaks under normal circumstances within one year after shipment.

Contact us for authorization before shipping us any jewellery for repairs.

We will also repair jewellery after one year or due to damage under extreme circumstances, and fees for labour and materials will be assessed on a case-by-case basis.

Customization: contact us about ordering different chain lengths, bracelet sizes, or changes in ear wire or clasp types. All custom orders are considered final sales.

Single earring replacements: forms are included with your order and also available online.

 jeanettewalkerjewellery.com / 902-393-6376  sales@jeanettewalkerjewellery.com 
P.O. Box 267, North Rustico, Prince Edward Island, Canada, C0A-1N0